Privacy Policy

Privacy Policy for Beanbag.my

Effective Date: 01 Jan 2025

1. Introduction

Welcome to Beanbag.my (“Website”). At Beanbag.my, we value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our Website.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website.

2. Information We Collect

We may collect the following types of personal data from you:

Personal Information: Name, email address, phone number, mailing address, and any other information you provide when you create an account, place an order, or contact us.
Payment Information: Credit card or bank details for processing transactions (secured via encryption and not stored on our servers).
Device Information: IP address, browser type, operating system, and device information to improve website performance.
Usage Data: Information about how you interact with our Website, such as pages viewed, time spent, and links clicked.

3. How We Use Your Information

Your personal data will be used for the following purposes:

To process and fulfill your orders, including payment processing and delivery.
To communicate with you regarding your orders, inquiries, or support requests.
To send promotional emails or newsletters (with your consent).
To improve our Website’s functionality and user experience.
To comply with legal and regulatory obligations.

4. Disclosure of Your Information

We will not sell, rent, or trade your personal data. However, we may disclose your information to:

Service Providers: Third-party vendors that assist with payment processing, delivery, marketing, or analytics.
Legal Authorities: If required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are required to maintain the confidentiality and security of your data.

5. 1-Year Warranty for Zipper and Stitching

To make a warranty claim:

Contact Us: WhatsApp or call us with your order number, personal details, and a
description of the issue.
Product Return: Once verified, the damaged product must be sent to Your House Brand
for inspection.
Shipping Costs: The cost of shipping for warranty claims, returns, or repairs is to be
borne by the customer.
Proof of Purchase: A printed shipping label is required as proof of purchase.
Non-Compliance: Warranty claims that do not follow the steps outlined above will not
be processed due to insufficient information.
We are committed to providing you with quality products and service, ensuring your satisfaction
throughout the warranty process!

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include:

Secure Sockets Layer (SSL) encryption for transactions.
Regular monitoring of our systems for vulnerabilities.
Restricted access to personal data for authorized personnel only.

7. Your Rights

Under the PDPA, you have the following rights:

Access and Correction: Request access to or correction of your personal data.
Withdraw Consent: Opt out of receiving marketing communications or withdraw consent for data processing.
Data Portability: Request a copy of your data in a portable format (where applicable).

To exercise these rights, please contact us using the details provided below.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Effective Date.” Please review it periodically to stay informed of updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: Support@Beanbag.my
Phone: +60 123811851

Thank you for trusting Beanbag.my. We are committed to safeguarding your privacy.

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